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The Entrepreneur
Ray Chen is a passionate builder and innovator at @railway, focused on blending technical skill with human-centric systems to scale support and infrastructure. With a keen eye on automation and user experience, Ray thrives on creating solutions that empower teams and communities alike. His tweets reveal a blend of technical insight and a drive to connect with others who are eager to grow in the software and support space.
Top users who interacted with Ray Chen over the last 14 days
Ray’s tweets prove he’s building the future, but sometimes his level of automation enthusiasm makes it feel like even his coffee is programmed to brew itself — just missing a manual on human small talk!
Successfully leading the development of a large-scale community forum that supports over half a million users, transforming customer support into an innovative, automated, and human-friendly experience.
To revolutionize the support and infrastructure landscape by designing scalable automation systems that enhance human interactions and elevate customer experience across the software industry.
Ray believes in the power of automation as a catalyst for growth, the importance of hands-on learning from infrastructure hardware to software, and fostering community-driven platforms that promote collaboration and continuous improvement.
Entrepreneurial mindset combined with technical expertise, ability to build scalable systems that prioritize user experience, and a natural inclination to mentor and engage with growing communities.
Sometimes can get so immersed in the technical and automation side that the human nuances of communication and broader reach on social platforms might get overlooked.
To grow his audience on X, Ray should share more personal insights and storytelling around his entrepreneurial journey and day-to-day challenges, tapping into the human side of automation. Engaging more with trending industry conversations and simpler bite-sized content could also broaden his reach and attract a diverse follower base.
Ray is deeply involved in building a forum that serves over 500K users, focusing on turning traditional support into an efficient, system-driven experience rather than just handling tickets.
Top tweets of Ray Chen
.@Railway is hiring a hybrid full-stack/support eng! We take a unique approach to support where it's less about tickets, and more about building systems that enable humans to interact more efficiently. We're investing heavily into building our own forum (help.railway.app) as the central station for interacting with our 500K+ users. This is the perfect role for you if you're a FS eng, believes that automation is the key to scale, enjoy working with users, and wants to build the best CX end-to-end. 👉 Learn more at blog.railway.app/p/support-engi… 👉 Apply at railway.app/careers/senior…
.@Railway is hiring folks that enjoy working on hard technical problems in a user-facing capacity! - We're growing VERY FAST, and we're on the path to becoming default-alive as a company - You'll get fun technical challenges crossed with operational process buildout & automatons to support them, release management/mass communications, and much more - You'll help build help.railway.com (and the internal parts of it for Emails/Discord/Slack/MS Teams etc.) and you'll support our users by dogfooding it We're fully remote, offers competitive comp, and have amazing people and culture (blog.railway.com/p/how-we-work-…) Apply here 👇 railway.com/careers/senior… (DMs open if you have any questions!)
Most engaged tweets of Ray Chen
.@Railway is hiring a hybrid full-stack/support eng! We take a unique approach to support where it's less about tickets, and more about building systems that enable humans to interact more efficiently. We're investing heavily into building our own forum (help.railway.app) as the central station for interacting with our 500K+ users. This is the perfect role for you if you're a FS eng, believes that automation is the key to scale, enjoy working with users, and wants to build the best CX end-to-end. 👉 Learn more at blog.railway.app/p/support-engi… 👉 Apply at railway.app/careers/senior…
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