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Official @Coinbase Support Account. Account concerns? Please DM. Do not post private info publicly.
7following328kfollowers
The Connector
Coinbase Support is a dedicated account focused on assisting users with their concerns, providing helpful information, and facilitating problem-solving within the Coinbase community.
May be perceived as less authoritative or informative compared to other support channels, relying heavily on direct messages for sensitive information.
To enhance their audience growth, Coinbase Support could consider sharing user success stories and highlighting the efficiency of their support system through engaging content and possibly utilizing more visuals or infographics to explain common solutions.
Despite being a support account, Coinbase Support demonstrates a personal touch by engaging with users' life events, such as offering assistance during tough financial times.
Hi @coinfessions, we're sorry to hear about this. It must be incredibly tough right now, especially with rent and a newborn on the way. We’d like to help as much as possible. If you’ve already contacted support, could you please provide your case number?
(1/2)
^CE
Hey @mikecrypto78111, sorry to hear that you're having issues with sending your assets from your Coinbase account. Can you DM us the email address associated with your account, so we can further look into this for you? Looking forward to your response.
^RS
Hi @coinfessions, we're sorry to hear about this. It must be incredibly tough right now, especially with rent and a newborn on the way. We’d like to help as much as possible. If you’ve already contacted support, could you please provide your case number?
(1/2)
^CE
Hey @mikecrypto78111, sorry to hear that you're having issues with sending your assets from your Coinbase account. Can you DM us the email address associated with your account, so we can further look into this for you? Looking forward to your response.
^RS
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It must be incredibly tough right now, especially with rent and a newborn on the way. We’d like to help as much as possible. If you’ve already contacted support, could you please provide your case number? \n(1/2)\n^CE","in_reply_to_user_id_str":"1510506023001411590","in_reply_to_status_id_str":"1819538679318384885","is_quote_status":0},{"bookmarked":false,"display_text_range":[14,178],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"1510506023001411590","name":"Coinfessions","screen_name":"coinfessions","indices":[0,13]}]},"favorited":false,"in_reply_to_screen_name":"coinfessions","lang":"en","retweeted":false,"id":"1819566307777409315","view_count":5648,"bookmark_count":2,"created_at":1722653388000,"favorite_count":50,"quote_count":0,"reply_count":2,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1819538679318384885","full_text":"@coinfessions Additionally, if you have the transaction hash, please share that as well. This information will help us look into the issue more effectively. Thank you. \n(2/2)\n^CE","in_reply_to_user_id_str":"1510506023001411590","in_reply_to_status_id_str":"1819538679318384885","is_quote_status":0},{"bookmarked":false,"display_text_range":[12,187],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"599210994","name":"yx","screen_name":"Mochyberry","indices":[0,11]}]},"favorited":false,"in_reply_to_screen_name":"Mochyberry","lang":"en","retweeted":false,"id":"1813261865599832415","view_count":1793,"bookmark_count":3,"created_at":1721150292000,"favorite_count":24,"quote_count":2,"reply_count":8,"retweet_count":3,"user_id_str":"2555176531","conversation_id_str":"1813244193067901224","full_text":"@Mochyberry I appreciate your interest in purchasing Popcat on Coinbase. Currently, it's not supported on Coinbase Exchange, but you can acquire it through Coinbase Wallet using DEX.\n\n^VS","in_reply_to_user_id_str":"599210994","in_reply_to_status_id_str":"1813260553986679239","is_quote_status":0},{"bookmarked":false,"display_text_range":[10,255],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"518263299","name":"Spencer Shulem","screen_name":"Spshulem","indices":[0,9]}]},"favorited":false,"in_reply_to_screen_name":"Spshulem","lang":"en","retweeted":false,"id":"1805986655142064441","view_count":244,"bookmark_count":0,"created_at":1719415746000,"favorite_count":2,"quote_count":0,"reply_count":1,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1805983736682393778","full_text":"@Spshulem - Occasionally SMS delivery issues can be caused by network congestion. In this case, it is best to wait for a half hour and try again.\n- Reboot your device before attempting the process again.\n- Make sure you have adequate reception.\n\n(2/3)\n^RS","in_reply_to_user_id_str":"518263299","in_reply_to_status_id_str":"1805983736682393778","is_quote_status":0},{"bookmarked":false,"display_text_range":[17,274],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"1450421222529978368","name":"Mike","screen_name":"mikecrypto78111","indices":[0,16]},{"id_str":"1450421222529978368","name":"Mike","screen_name":"mikecrypto78111","indices":[21,37]}]},"favorited":false,"in_reply_to_screen_name":"mikecrypto78111","lang":"en","retweeted":false,"id":"1763570289869300154","view_count":205,"bookmark_count":0,"created_at":1709302897000,"favorite_count":0,"quote_count":0,"reply_count":0,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1763273184303092131","full_text":"@mikecrypto78111 Hey @mikecrypto78111, sorry to hear that you're having issues with sending your assets from your Coinbase account. Can you DM us the email address associated with your account, so we can further look into this for you? Looking forward to your response.\n\n^RS","in_reply_to_user_id_str":"1450421222529978368","in_reply_to_status_id_str":"1763354152036413588","is_quote_status":0},{"bookmarked":false,"display_text_range":[15,295],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"18052541","name":"ciara 💯","screen_name":"nocheerleader","indices":[0,14]}]},"favorited":false,"in_reply_to_screen_name":"nocheerleader","lang":"en","retweeted":false,"id":"1681249765193928704","view_count":46,"bookmark_count":0,"created_at":1689676154000,"favorite_count":0,"quote_count":0,"reply_count":1,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1681247445974503424","full_text":"@nocheerleader We've reviewed your support case, and our specialized team has shared troubleshooting steps for wallet issues. If you've tried those steps and still require assistance, please reply to our last email. Our team is ready to provide further help based on your specific situation.\n^AL","in_reply_to_user_id_str":"18052541","in_reply_to_status_id_str":"1681247445974503424","is_quote_status":0},{"bookmarked":false,"display_text_range":[14,290],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[{"display_url":"help.coinbase.com/en/coinbase/ot…","expanded_url":"https://help.coinbase.com/en/coinbase/other-topics/troubleshooting-and-tips/app-troubleshooting","url":"https://t.co/YvNGx58twC","indices":[263,286]}],"user_mentions":[{"id_str":"1629993913753956353","name":"easy2smile.xrpⓧ 𝕏 🤖","screen_name":"Easytosmile2","indices":[0,13]}]},"favorited":false,"in_reply_to_screen_name":"Easytosmile2","lang":"en","possibly_sensitive":false,"possibly_sensitive_editable":true,"retweeted":false,"id":"1820725193641271570","view_count":128,"bookmark_count":0,"created_at":1722929688000,"favorite_count":0,"quote_count":0,"reply_count":0,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1820722448586907904","full_text":"@Easytosmile2 We believe there may be a technical issue causing this. Please try the following:\nUpdate your app\nTry another device or network (These help us rule out possibilities)\nOnce that is complete please go over each step in our troubleshooting guide here; https://t.co/YvNGx58twC\n^PM","in_reply_to_user_id_str":"1629993913753956353","in_reply_to_status_id_str":"1820722448586907904","is_quote_status":0}],"ctweets":[{"bookmarked":false,"display_text_range":[14,279],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"1510506023001411590","name":"Coinfessions","screen_name":"coinfessions","indices":[0,13]},{"id_str":"1510506023001411590","name":"Coinfessions","screen_name":"coinfessions","indices":[17,30]}]},"favorited":false,"in_reply_to_screen_name":"coinfessions","lang":"en","retweeted":false,"id":"1819566048191906072","view_count":11046,"bookmark_count":2,"created_at":1722653326000,"favorite_count":92,"quote_count":1,"reply_count":11,"retweet_count":1,"user_id_str":"2555176531","conversation_id_str":"1819538679318384885","full_text":"@coinfessions Hi @coinfessions, we're sorry to hear about this. It must be incredibly tough right now, especially with rent and a newborn on the way. We’d like to help as much as possible. If you’ve already contacted support, could you please provide your case number? \n(1/2)\n^CE","in_reply_to_user_id_str":"1510506023001411590","in_reply_to_status_id_str":"1819538679318384885","is_quote_status":0},{"bookmarked":false,"display_text_range":[12,187],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"599210994","name":"yx","screen_name":"Mochyberry","indices":[0,11]}]},"favorited":false,"in_reply_to_screen_name":"Mochyberry","lang":"en","retweeted":false,"id":"1813261865599832415","view_count":1793,"bookmark_count":3,"created_at":1721150292000,"favorite_count":24,"quote_count":2,"reply_count":8,"retweet_count":3,"user_id_str":"2555176531","conversation_id_str":"1813244193067901224","full_text":"@Mochyberry I appreciate your interest in purchasing Popcat on Coinbase. Currently, it's not supported on Coinbase Exchange, but you can acquire it through Coinbase Wallet using DEX.\n\n^VS","in_reply_to_user_id_str":"599210994","in_reply_to_status_id_str":"1813260553986679239","is_quote_status":0},{"bookmarked":false,"display_text_range":[14,178],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"1510506023001411590","name":"Coinfessions","screen_name":"coinfessions","indices":[0,13]}]},"favorited":false,"in_reply_to_screen_name":"coinfessions","lang":"en","retweeted":false,"id":"1819566307777409315","view_count":5648,"bookmark_count":2,"created_at":1722653388000,"favorite_count":50,"quote_count":0,"reply_count":2,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1819538679318384885","full_text":"@coinfessions Additionally, if you have the transaction hash, please share that as well. This information will help us look into the issue more effectively. Thank you. \n(2/2)\n^CE","in_reply_to_user_id_str":"1510506023001411590","in_reply_to_status_id_str":"1819538679318384885","is_quote_status":0},{"bookmarked":false,"display_text_range":[15,295],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"18052541","name":"ciara 💯","screen_name":"nocheerleader","indices":[0,14]}]},"favorited":false,"in_reply_to_screen_name":"nocheerleader","lang":"en","retweeted":false,"id":"1681249765193928704","view_count":46,"bookmark_count":0,"created_at":1689676154000,"favorite_count":0,"quote_count":0,"reply_count":1,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1681247445974503424","full_text":"@nocheerleader We've reviewed your support case, and our specialized team has shared troubleshooting steps for wallet issues. If you've tried those steps and still require assistance, please reply to our last email. Our team is ready to provide further help based on your specific situation.\n^AL","in_reply_to_user_id_str":"18052541","in_reply_to_status_id_str":"1681247445974503424","is_quote_status":0},{"bookmarked":false,"display_text_range":[10,255],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"518263299","name":"Spencer Shulem","screen_name":"Spshulem","indices":[0,9]}]},"favorited":false,"in_reply_to_screen_name":"Spshulem","lang":"en","retweeted":false,"id":"1805986655142064441","view_count":244,"bookmark_count":0,"created_at":1719415746000,"favorite_count":2,"quote_count":0,"reply_count":1,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1805983736682393778","full_text":"@Spshulem - Occasionally SMS delivery issues can be caused by network congestion. In this case, it is best to wait for a half hour and try again.\n- Reboot your device before attempting the process again.\n- Make sure you have adequate reception.\n\n(2/3)\n^RS","in_reply_to_user_id_str":"518263299","in_reply_to_status_id_str":"1805983736682393778","is_quote_status":0},{"bookmarked":false,"display_text_range":[17,274],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[],"user_mentions":[{"id_str":"1450421222529978368","name":"Mike","screen_name":"mikecrypto78111","indices":[0,16]},{"id_str":"1450421222529978368","name":"Mike","screen_name":"mikecrypto78111","indices":[21,37]}]},"favorited":false,"in_reply_to_screen_name":"mikecrypto78111","lang":"en","retweeted":false,"id":"1763570289869300154","view_count":205,"bookmark_count":0,"created_at":1709302897000,"favorite_count":0,"quote_count":0,"reply_count":0,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1763273184303092131","full_text":"@mikecrypto78111 Hey @mikecrypto78111, sorry to hear that you're having issues with sending your assets from your Coinbase account. Can you DM us the email address associated with your account, so we can further look into this for you? Looking forward to your response.\n\n^RS","in_reply_to_user_id_str":"1450421222529978368","in_reply_to_status_id_str":"1763354152036413588","is_quote_status":0},{"bookmarked":false,"display_text_range":[14,290],"entities":{"hashtags":[],"symbols":[],"timestamps":[],"urls":[{"display_url":"help.coinbase.com/en/coinbase/ot…","expanded_url":"https://help.coinbase.com/en/coinbase/other-topics/troubleshooting-and-tips/app-troubleshooting","url":"https://t.co/YvNGx58twC","indices":[263,286]}],"user_mentions":[{"id_str":"1629993913753956353","name":"easy2smile.xrpⓧ 𝕏 🤖","screen_name":"Easytosmile2","indices":[0,13]}]},"favorited":false,"in_reply_to_screen_name":"Easytosmile2","lang":"en","possibly_sensitive":false,"possibly_sensitive_editable":true,"retweeted":false,"id":"1820725193641271570","view_count":128,"bookmark_count":0,"created_at":1722929688000,"favorite_count":0,"quote_count":0,"reply_count":0,"retweet_count":0,"user_id_str":"2555176531","conversation_id_str":"1820722448586907904","full_text":"@Easytosmile2 We believe there may be a technical issue causing this. Please try the following:\nUpdate your app\nTry another device or network (These help us rule out possibilities)\nOnce that is complete please go over each step in our troubleshooting guide here; 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SuperX
